At Eternal Energy Solutions (EES), we are committed to delivering reliable, high-quality solar energy solutions tailored to your unique needs. Due to the customized and service-based nature of our offerings, our refund policy is structured around project milestones, service initiation, and deliverable stages.
Refunds may be issued under the following circumstances:
The following are generally non-refundable:
If you wish to cancel a project after signing an agreement, please notify us immediately in writing at eternalenergysols@gmail.com. Depending on the stage of the project, any refundable amount will be determined after deducting applicable administrative fees, labor costs, or equipment charges already incurred.
Once a refund request is approved, it will be processed within 7-14 business days. Refunds are typically issued to the original method of payment unless requested otherwise. You will receive a confirmation email once the refund has been initiated.
If you haven't received a refund yet:
In the event that you request changes to the original scope of work, additional costs may apply. Refunds will not be applicable for work already delivered as per the previously agreed-upon scope.
We strive to resolve any concerns or disputes amicably. If you are dissatisfied with a service or product, we encourage you to reach out to our support team at eternalenergysols@gmail.com for resolution before escalating to legal channels.
EES reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
For refund inquiries, cancellation requests, or further clarification, please contact our billing and accounts team at eternalenergysols@gmail.com.